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Product Warranty Information

> Overview

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Overview:

Boatcovers.com is dedicated to providing its customers the best possible products and services available.  If you are not satisfied with your custom cover, semi-custom boat cover or boatlift canopy cover you may return it for a refund within 30 days of your purchase minus a 20% restocking fee. 

All custom & semi-custom boat covers ordered with modifications (trolling motor, kicker motor etc…) or customizations are non-refundable. 

We want you to be happy with your Boatcovers.com experience.  In the event there is a problem with your cover, we will make every effort to modify your product to suit your needs.  Modifications to the product requested by the customer will be performed to the best of our ability and are non-refundable.  All modifications will only be performed with an accompanying RA# and pre-paid freight by the customer to and from the factory.

PLEASE NOTE:

Custom covers are patterned for standard boats from the factory. Any "optional" or aftermarket equipment may affect the fit and performance.  Example: wave wackers, rod holders, anchor winches, electronic mounts, transom or bow mounted trolling motors, after market towers,  etc……  (Extra material is available for do it yourself or local modifications)

Trolling Motors: Due to the various sizes and different mounting angles of bow trolling motors, the manufacturer must alter the boat cover for the largest models of bow mounted trolling motors in order to adequately cover the front. The use of detach plates or quick release brackets is recommended for the best possible fit, in which case no modification to the cover is necessary.  Boat covers that have modifications added to them are non refundable.

Travel Covers:  The Travel Tuff, Prism and WeatherMAX custom covers are warranted for down the road use.  This warranty covers normal wear and tear from normal use.  Seams and small tears will be repaired as per the lifetime of the warranty.  Excessive wind whip and fraying are subject to mfgs discretion.  Any damage to boat or subsequent equipment while traveling with boat cover are in no-way the responsibility of the manufacturer.  Road conditions, highway speeds, travel conditions and reckless use of boat cover are all potential hazards to the performance and can result in damage of mentioned equipment.  Traveling with motorhoods may cause excessive rubbing on outboard housing.

Boatlift canopies are patterned per each specific frame.  The manufacturer is not responsible for any damage to top, frame, boatlift or boat in the event of extreme conditions.  Normal wear and tear may include but is not limited to excessive wind whip, puncture from flying or fallen objects (tree limbs) desecration of material from environmental pollutants and bird or animal waste. 

> Boat Cover Warranties

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Shoretex Fabric Inc. warrants that each boat cover is made of top quality materials and workmanship at the time of manufacture. If in the lifetime of the limited warranty, seams fail or re-enforced areas wear, the factory will repair or replace the product provided the customer pre-pays freight to and from the factory.  If the cover is received in error or defective upon arrival, the factory will make every effort to correct the problem including reimbursing freight for the return.

Normal use, weathering and stains from environmental pollution, including mold and mildew are not covered under this warranty. This warranty does not cover damage to boat cover or boat in any form from the use of this boat cover: including but not limited to the following acts: miss-use, abuse, neglect, improper boat protection, accidents of Acts of God.  This limited warranty applies to material and workmanship only.

Prism Custom Boat Covers:
5 year warranty from the date of original purchase. This warranty includes the material and construction of product.

Travel Tuff Custom Boat Covers:
5-year warranty from date of purchase. This warranty includes the material and construction.

SunBurst Custom Boat Covers:
5-year warranty from the date of purchase. This warranty includes the material and construction. Does not warrant if used for travel.

MasterDuck Custom Boat Covers:
3-year warranty from the date of purchase. This warranty includes the material and construction. Does not warrant if used for travel.

WeatherMax custom boat covers:
5 year warranty from the date of original purchase. This warranty includes the material and construction of product.

All custom boat covers requesting specialized modifications (trolling motor modifications, extra add-ons etc.) and customizations are non-refundable.

Shoretex Fabric will not accept returns without proper authorization from the factory.

All refunds will be issued to the credit card originally used for purchase and can take up to 3 weeks.

Bargain Bin or Clearance boat covers are void of manufacturer warranty.

5 Year Warranty Breakdown

If minor repairs can return the product to functional use it will be re worked at no charge. If the product is beyond repair the cost of replacement will be determined by the warranty break down listed below.

If construction failure occurs during the first year following the date of shipment, ShoreTex Fabric will supply a replacement cover at the then prevailing price, less a discount of 70% of the said price.

If construction failure occurs during the second year following the date of shipment, ShoreTex Fabric will supply a replacement cover at the then prevailing price, less a discount of 60% of the said price.

If construction failure occurs during the third year following the date of shipment, ShoreTex Fabric will supply a replacement cover at the then prevailing price, less a discount of 40% of the said price.

If construction failure occurs during the fourth year following the date of shipment, ShoreTex Fabric will supply a replacement cover at the then prevailing price, less a discount of 20% of the said price.

5th Year – If minor repairs can return the product to functional use, it will be repaired at no charge. If the product is beyond repair, the cost of replacement will be determined by subtracting the residual value of the product from the suggested retail price of the new item.

ShoreTex Fabric Inc. reserves the right to final determination of product status.

> Boat Lift Canopy Warranties

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Shoretex Fabric replacement boatlift canopy covers made from Shoretex materials, warrant to the original purchaser, when utilized as a boatlift canopy, when properly installed, will remain in good visual condition and maintain proper function for a minimum period of five years, without failure due to excessive fading or separation, subject to the following terms, provisions and conditions.

Shoretex Fabric’s obligation under this warranty is limited to, at Shoretex’s sole discretion, the repair or replacement of a product found on examination to be defective under normal use and service. Ordinarily Shoretex Fabric will repair the cover if such repair will allow the cover to return to functional use. If deemed necessary, canopies within the first two years after the date of manufacturer will be replaced without cost other than transportation expense. Should Shoretex Fabric choose to replace a canopy following the second year after the date of mfg, Shoretex Fabric may charge the following costs: a) during the third year following date of mfg, Shoretex Fabric will supply a replacement canopy at the then prevailing price, less a rebate of 60% of said price; b) during the fourth year following the date of mfg, Shoretex Fabric will supply a replacement canopy at the then prevailing price, less a rebate of 40% of said price; c) during the fifth year following date of mfg, Shoretex Fabric will supply a replacement canopy at the then prevailing price, less a rebate of 20% of said price. No rebate or replacement will be made on a warranty claim after the fifth year following the date of shipment.

This warranty will only cover canopies that have been properly installed on and seasonally removed from the boatlift frame. A canopy will not be deemed defective as a result of damage attributed to improper installation of the canopy cover, distortion of the frame upon which the canopy cover is mounted, a failure to seasonally remove and maintain the canopy, misuse, abuse, neglect, negligence, chemically induced degradation, fireworks, accidents or acts of God, including excessive wind.

Canopy fabrics will naturally fade and deteriorate over time with exposure to the sun, wind and other elements. A canopy will not be deemed to be defective as a result of normal wear and tear based on the conditions to which the canopy cover is exposed. Minor pinholes are to be expected, and will not be deemed a defect. Fading and deterioration of materials will be deemed a defect only if the fading or deterioration is in excess of industry accepted tolerances. Discoloration as a result of environmental pollution, cleaning or other chemicals, or a failure to properly clean, dry and store the canopy cover is not covered under this warranty.

This warranty is limited to Shoretex Fabric replacement boatlift canopies and is not transferable or assignable. It is the purchaser’s responsibility to provide purchase documentation showing the date of purchase, purchase price and seller. TO MAKE A WARRANTY CLAIM: Contact Shoretex Fabric for a Return Authorization number (RGA). Canopies will not be accepted without an authorized RGA. Next, return the cover to Shoretex Fabric, 1010 Weyrens Rd, Fergus Falls, MN. 56537. It is the buyer’s responsibility to pay for shipping expenses.

The limited warranty set forth herein is in lieu of all other warranties expressed or implied. In no event shall Shoretex Fabric be liable for damage to a boat, the boatlift or any other incidental or consequential damages. The total liability of Shoretex Fabric shall be limited to the purchase price of the particular product regardless of whether damages are sought based on breach of warranty, breach of contract, negligence, strict liability, tort or any other legal theory.

 

 

> Contact and Mailing Information

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Mailing Address:
Boatcovers.com
1010 Weyrens Road
Fergus Falls, MN 56537

Local Phone:218-998-3045
Toll Free:866-998-3045
Fax:218-739-0871

Store Hours:
Monday - Friday
8:00am - 5:00pm CST