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Shipping, Billing and Returns Policy

Return Policy

30-Day Return Policy

Boatcovers.com is dedicated to providing its customers the best possible products and services available. If you are not satisfied with your boat cover or accessory purchase, you may return it for an exchange or refund within 30 days of your purchase minus a 20% restocking fee.

How to Make a Return or Exchange

All returns or exchanges must be made within 30 days of purchase and be accompanied by a (RA#) Return Authorization number assigned by Boatcovers.com to receive credit.

Call 866-998-3045 M-F, 8 am - 5 pm central time for further instructions.

Returned items must be in brand new, completely unused condition and contain original packing slip.

Do not return product as C.O.D. Boatcovers.com will not accept any packages freight collect or C.O.D.

All packages must be shipped prepaid. Returns will be inspected before final decisions are made on credits. Shipping costs for items under warranty will be refunded.

All custom boat covers; semi-custom Sunburst and semi-custom MasterDuck boat covers with modifications other than motor cover hoods; and boat lift canopy covers are made-to-order and are non-refundable.

Refunds

All purchases that qualify for a refund will be credited to the same payment method that was charged in the original purchase.

Please allow 2-3 weeks for processing.

Returning a Defective or Damaged Item

We want you to be happy with your Boatcovers.com experience. In the event that there is a problem with your cover, we will make every effort to modify your product to suit your needs. Modifications to the product requested by the customer will be performed to the best of our ability and are non-refundable.

Cancelling an Order

In the event that an order is cancelled after the cover material has already been cut, a cancellation fee will be charged. This fee is $30 for boat covers and $50 for boat lift canopy covers. Cutting may take place as soon as 1 day after the order has been submitted.